Returns And Refunds Policy
We strive to provide you with the best wood kitchenware. Additionally, we’re here to help you when you have any problems with your new or existing orders. At the end of the day, we’ll fix it!
During the first 12 hours after your purchase, you are eligible for a refund. After that, the item has been produced and we can no longer provide support for it.
After that date, an item will be produced and we can’t support it any further.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items are subject to our refund policy; sale items are not.
Size and color exchanges are subject to fulfillment and handling charges.
If your claim is accepted, we will send you our return address via email at [email protected]
Your item(s) will be replaced for the following reasons:
– Having a damaged, broken, or cracked product prevents it from being used
– A different product may have been shipped than what was displayed on the site
Please send a picture of the product you received to [email protected] so we can investigate a replacement for you and prevent future mistakes. Once our customer service team has reviewed the claim, we will send you a replacement at no cost to you.
Please contact us with any other requests you may have and we will provide you with a return address if your claim is approved. The customer is accountable for shipping costs associated with returns and exchanges.
You will be responsible for covering the shipping costs for returning the item once your claim is approved by our customer service department. Shipping costs are not refundable.
Your return shipping costs will be deducted from your refund. Depending on where you live, it may take several days for the exchanged item to reach you. After the return is received, refunds are processed within three to five business days. Unauthorized returns and items returned in non-original condition will not be refunded.
B. RETURN POLICY
Our products are all printed to the highest standard and are delivered on time and accurately in order to ensure their quality.
You have 15 days to return an item after you purchase it, but shipping and handling costs are nonrefundable.
First of all, if you would like to refund or return for any reason, please contact Sellishop support at [email protected]
1. When can I request a replacement item?
A: Each product has to be inspected carefully before being delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
The product itself is flawed;
The final product is materially different than the design presented on our website;
The following information of the product is not the same as the order: type, size, color, printing content.
2. How do I return items?
A: If a customer would like to return the item we only accept the return of items if they meet all of the following conditions:
Within 14 days of receipt of your shipment
After contacting Sellishop support at [email protected] and receiving our response, please do exactly the following instructions: Pack all the returned items, along with a print off of your confirmation of purchase email, go to the local post office, or another courier, to ship the package to this address:
5100 Kings Plaza, Brooklyn, NY 11234, United State
Please provide us with the tracking number from the post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
3. Can I exchange for switching the size/color of the product?
A: All products are customized based on customer’s demand so please check the size chart carefully before making a purchase, we can support exchange size or color but it will require handling and fulfillment fee, and the fee is based on the product’s option – this fee is only to run our system without profit, so we hope that you can understand this for us.
So check the size chart before ordering, you still can contact us 12 hours after the order was made if you want to change any order’s information (for free), we will update so do it as soon as possible.
In other cases, we do not support return for any reason such as “no more interest” or “don’t like anymore”.
If you see any problems with Sellishop, please contact Sellishop support at “[email protected]”.
4. Lost your packing list?
A: We will check and if the carrier lost your package, we will process the new package for free.
If an item got lost/ returned to sender because the shipping address provided by the customer was wrong, we can support reship the item, but it will require a handling fee – this fee is only to run our system and buy a new shipping label, no profit, so we hope that you can understand this for us.
Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item.
Send it securely to 5100 Kings Plaza, Brooklyn, NY 11234, United State
5. Lost your order?
A: If the carrier lost your order, we will send the replacement to you. So contact us if you need any support.
In case the order is returned back to us because of the wrong shipping address provided by the customer, the order will be donated to a local charity.
Issued in the same manner the purchase was made, usually the same day we receive in our warehouse. Please allow one billing cycle for credit card credits to show up on your statement. Checks are mailed within two weeks. If you purchased your item through PayPal, we process the return and they will credit your account. Sorry, shipping fees are not refundable unless we made the error.
Sorry, due to our low price points we’re unable to accept “return postage due” items, COD’s, issue call tags or pay for the return postage and such packages will be refused. Sellishop has the right to charge a small restocking fee in the event of a return, not in resealable condition or a product abuse or misuse. Contact us if you have questions. Questions? Email us at [email protected] Monday through Friday 8.30 AM to 5.30 PM PST only.
Any other issue we didn’t think of…
Contact at [email protected]
8.30 am-5.30 pm
Physical Mailing Address:
5100 Kings Plaza, Brooklyn, NY 11234, United State
Contact: [email protected]
Phone: +1 (870) 866-7052